Customer Service Technician
Printec, Albania

We are seeking for a Customer Service Technician for our operations in Albania, with customer-focus experience and technical skills to provide the desired post-sale technical support services to Printec's customers based on technology solutions and maintain trusted relationships with our customers.

You will be responsible to improve Printec's product performance and customer satisfaction through on-time amp; successful installation, troubleshooting, problem resolution and maintenance of products amp; services. You will bring customer focus, consultative sales experience, problem-solving skills, passion for technology amp; best-practice sharing, and a proven track record for delivering results.

• Providing on site installations and upgrades of the reasonably straightforward products following the plans, either by working alone or as a part of a team, under supervision
• Resolving routine maintenance incidents and problems addressed either, directly, from customers and/or through the company’s Technical Escalation process
• Developing to support the ongoing administration, troubleshooting and support of onsite customer systems of his expertise
• Develop existing skills and knowledge, as well as, appropriate support resources to find resolution to customer incidents
• Visiting customers to provide a one-to-one service; implement feedback or complaints procedures for customers to use;
• Support the production of pre-installation documentation containing detailed task lists and work plans following outlined templates
• Reparation and replacement of the Module and Parts at the Service Centre, Spare Parts Management
• Taking evidence of replaced modules and spare parts (ex. Van stock Spare Parts Management)
• Perform regular reporting to Customer Service Manager or Supervisor

Requirements

• High School in Engineering, Computer science or field related to IT
• Preferably 3 years of related experience
• Valid driving licence B-cat.
• Problem solving and analytical skills, business awareness and creativity
• English and local language knowledge

Advantage would be:

• Experience with ATM and PoS systems
• Experience with banking technologies, transaction processing and applications for self-service equipment

Job Rewards and Benefits